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International visitors

Welcome! You are kindly invited to review the following information we have prepared for you

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Traveling to Dominican Republic?

Traveling to Dominican Republic?

Claro Dominicana offers the largest coverage amongst all mobile operators in the Dominican Republic. Claro not only covers Santo Domingo, Punta Cana, La Romana, Santiago, Puerto Plata, Cabarete, and Las Terrenas, which are the most popular tourist destinations, also covers the rest of the country.

Services available for you may depend on the agreement signed by your local operator/provider and Claro.

We are committed to achieve the highest level of satisfaction for you as an esteemed Roamer in our network.

When opting for Claro, you count on the support of the largest mobile telephone group in Latin America: América Móvil. 

Group of friends using their mobiles with International visitor

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International assistance

Call us toll-free from a landline number from the United States, Puerto Rico and Canada at 1-800-235-4081

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Write to us at the following address for Roaming assistance

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Woman wondering

Frequent questions

How to use Claro Roaming services with your GSM mobile device?

It is also extremely important that you verify your home operator has a roaming agreement with Claro before you travel. To be able to use your mobile phone in the Dominican Republic you must have a device that is compatible with the frequencies used by our networks:

  • 2G (1900 MHz network).
  • 3.5G (850 MHz network).
  • 4G LTE (1700 MHz - 2100 MHz)

Using Claro Roaming services

If there is a Roaming Agreement in place and your home operator has properly provisioned Roaming service, your mobile will connect to the network automatically. However, you can always choose Claro’s network manually by going into your phone’s menu and following these steps:

  • Step 1: From the main menu go to “Settings”.
  • Step 2: In “Settings” select the “Network” or “Network Settings” option.
  • Step 3: Then select the “Network Selection Mode” option and change it from “Automatic” to “Manual”.
  • Step 4: After this change the phone will start scanning for available networks and when finish it will show you the list on the screen. Choose Claro and the “select network” option. The Claro Network can be displayed as 37002, DOMCL, Claro DOM GSM, Claro DOM UMTS.
  • Step 5: Once "CLARO" is displayed on your screen, you are connected. (The connection procedure may vary according to your mobile device and could take a few seconds).

Despite the fact that this manual network selection procedure will always be performed through the “mobile network” options of your phone, the above described options may vary depending on the brand, model and software version of your phone.

How to make a local phone calls?

Once you are connected to Claro, we recommend the following ways to make calls in Dominican Republic (same city or different cities):

Code + Prefix + telephone number

+ 809 / 829 / 849 + telephone number

1 / 001 + 809 / 829 / 849 + telephone number

Mobile phone calls

Code + Prefix + telephone number 

1   + 809 / 829 / 849 + telephone number

International calls

  • Option 1

    + country code + city code + telephone number

  • Option 2

 011 + country code + city code + telephone number

Discover the international area codes in the following link

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